Podcast
Focusing on the Customer Experience
Podcast
A Framework for Listening to your Customers
Podcast
Socrates and Customer Service: Coaching Critical Thinking Skills
Podcast
Using data for customer service
Podcast
Retail space and customer experience
Podcast
Speaking Your Customers’ Language
Blog
Who Are Your Customers Comparing Your Service To?
Podcast
Mack Collier
Blog
Selling Ice Hockey In Alabama
Podcast
What Can Disney Teach