On July 22, 2018, Wiregrass Electric Cooperative’s system suffered an outage that affected nearly 1,000 of its members. Fortunately, servicemen were able to reroute power to 84 percent of the affected meters in much less time while the damage was being repaired. However, due to the complicated nature of the outage, full restoration took nearly six hours.
WordSouth created a 10-minute video outlining the timetable for WEC to share with its members on social media. The video explored the location of the fault and explained the switching process, as well as the many challenges and safety precautions that vary from location to location.
WEC has an evergreen educational video that effectively communicates the complexities of outage repair to enhance its members’ appreciation of the work involved.