Episode 194

Evaluation — Exploring the Customer Experience

July 29, 2021

Episode Summary

During the evaluation stage of the customer journey, consumers may get bombarded with questions and doubts as they are researching your service. How can companies provide content and tools that inform and educate consumers about their service in a precise and helpful manner? How can a company calm a potential consumer’s fears? That’s what we’re talking about on this episode of “Journey — Exploring the Customer Experience.”


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