Episode 156

A Framework for Listening to your Customers

November 6, 2019

Episode Summary

If your company wants to reach its goals, improve its results and become more competitive, the Baldrige Framework provides a system for moving you toward excellence. In his presentation to on the conference main stage, Keiffer dove deep into the Customer Focus leg of the Leadership Triad, exploring how customer expectations, engagement and communication can inform your pursuit of overall leadership excellence. For more information on putting this training to work in your organization, contact Jim at jim.keiffer@wordsouth.com

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